Kilimanjaro Explore - Premier Kilimanjaro Climbing & Tanzania Adventures

Kilimanjaro Explore is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your data when you use our website or services, including tours, mountain climbs, safaris, and related travel arrangements.

Information We Collect

We may collect the following categories of information:

Personal Information

Name, email address, phone number, postal address, billing information, and other contact details necessary to provide our services.

Booking and Travel Information

Travel dates, tour preferences, accommodation choices, dietary requirements, emergency contact details, and passport information when required for travel arrangements.

Payment Information

Payment card details or financial information required to process transactions. All payments are handled securely by trusted payment processors. We do not store full payment card details on our servers.

Communication Data

Records of correspondence including emails, inquiries, feedback, and support requests.

Website Usage Data

Technical data such as IP address, browser type, device information, referring pages, and interaction data collected through cookies or similar technologies.

How We Use Your Information

We use your information for the following purposes:

• To process bookings, reservations, and payments

• To manage travel arrangements and service delivery

• To communicate confirmations, updates, and operational information

• To provide customer support and respond to inquiries

• To improve our website, services, and customer experience

• To send marketing communications, promotions, or special offers (only with your consent, where required)

• To comply with applicable legal and regulatory obligations

• For internal business analysis and operational improvements

Legal Basis for Processing (Where Applicable)

We process personal data based on one or more of the following:

• Performance of a contract (booking and service delivery)

• Compliance with legal obligations

• Legitimate business interests

• Customer consent (for marketing communications)

Cookies and Tracking Technologies

Our website uses cookies to improve functionality, analyze traffic, and enhance user experience. You may disable cookies in your browser settings; however, some features of the website may not function properly without them.

Information Sharing and Disclosure

We do not sell or trade your personal information.

We may share information only in the following circumstances:

Service Providers

Trusted third parties that assist with payment processing, accommodation, transportation, logistics, IT services, or operational support. These providers are contractually required to protect your data.

Legal Requirements

When required by law, court order, or governmental authority, or to protect our legal rights, prevent fraud, or ensure safety.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction, subject to confidentiality protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted systems, secure servers, restricted access controls, and secure payment processing.

While we take reasonable steps to safeguard information, no system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, accounting, or regulatory requirements

• Resolve disputes and enforce agreements

You may request deletion of your data, subject to applicable legal or contractual obligations.

Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data

• Restrict or object to certain processing activities

• Withdraw consent for marketing communications at any time

• Request data portability, where applicable

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on our website with the revised effective date. Where required, we may notify you by email.